WHAT IS OPS? ITS ROLE AND IMPORTANCE IN LOGISTICS OPERATIONS

In the Logistics industry – especially in international freight forwarding companies (Freight Forwarding – FWD), OPS (Operations – Operations Staff) is an extremely important link to ensure that all transportation, customs clearance, and delivery activities take place smoothly, accurately, and on schedule.

So what is OPS? What types of OPS are there? What does OPS do? And what are the career opportunities for students in this position? Let’s find out the details with PSL in the article below.

What is OPS?

OPS stands for Operations, which means the operations or exploitation department in a Logistics enterprise, especially FWD (Freight Forwarding).

The main task of an OPS employee is to manage, process and coordinate the actual stages in the Logistics supply chain, from customs declaration, declaration transmission, order taking, packing, delivery supervision until the goods are cleared through customs or delivered to customers.

OPS is the “bridge” between the departments in the company and partners in the field such as shipping lines, seaports, warehouses, customs, drivers, etc.

OPS positions in Logistics companies

In FWD company, there are many ways to divide tasks for the Ops department. Usually there are 2 main OPS positions, each position is in charge of different tasks but closely coordinated:

OPS transmits declarations (OPS declares)

• Mainly works in the office.
• Carry out customs declarations, transmit electronic declarations, process documents related to import and export procedures.
• Monitor the declaration approval process and work with customs branches when needed.

Field OPS (delivery OPS)

Is the person who directly goes to the port, warehouse, airport … to do the actual steps:

• Run delivery / receipt orders.
• Sign documents with shipping lines, seaports, warehouses.
• Work with field customs, apply HS codes, inspect goods (if any).
• Ensure goods are delivered on schedule and accurately.

What does OPS do? – Specific tasks

An OPS employee can undertake tasks such as:

• Transmit electronic customs declarations via the VNACCS system.
• Prepare and check import and export documents such as invoices, packing lists, bills of lading, C/O, …
• Carry out customs clearance procedures for goods with competent authorities.
• Run orders to pick up and deliver goods at ports, airports, ICDs.
• Work with shipping lines, CFS warehouses, ICDs, bonded warehouses, container yards.
• Coordinate with customers, sales staff, and document staff to track shipments.
• Handle incidents that arise at the scene: missing goods, incorrect goods, unexpected inspections, etc.
• Hand over documents after customs clearance to accounting departments or customers.

The role and importance of OPS in Logistics companies

OPS is not simply a “field worker” – but the operator of the enterprise’s Logistics system.

The main role of OPS:

• Ensure shipments are transported according to the correct procedures, on time, and in accordance with legal regulations.
• Connect information between internal departments (Sales, documents, accounting) and external partners (customs, ports, shipping lines, etc.).
• Solve practical problems in a timely manner, limit risks, losses and costs.
• Build the company’s reputation and professional image in the eyes of customers.

Without OPS, all business plans, quotes and contracts will only be on paper. OPS is the one who transforms contracts into practical results, bringing goods “from theory to the field”.

Career opportunities for students in the OPS position

With the strong development speed of the Logistics industry in Vietnam, the OPS position is always in the group of industries that are thirsty for human resources and have many development opportunities.

Reasons why students should choose the OPS job:

• Easy to access, suitable for new graduates.
• Learn practical import-export, customs and transportation processes.
• Develop soft skills: handling situations, communication, teamwork, pressure.
• High promotion opportunities: From OPS staff → Mining Team Leader → OPS Department Head or move to higher positions such as Sales Logistics, CS, or Supply Chain Management.
• Stable income and can increase rapidly according to ability.

Conclusion

In a Logistics company, especially FWD, OPS is the “silent hero” – they not only understand the job but also know how to make everything run smoothly in the complex operating system.

If you are a student who is passionate about Logistics, likes to work dynamically, practically and has long-term development opportunities, the OPS position is the first solid door for you to enter the industry.

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